Misbehavior stemming from lack of competition is apparently not unique to the IT industry.
I saw this post today, and couldn't believe it. And then a bit of additional research shows this is not unique -- a number of people complained about actions on the part of Greyhound that would never be tolerated in market where there is true competition.
Forcing a grandmother to wait out in cold, while there's still snow on the ground, may not be in violation of the letter of the law, but it is certainly in violation of the basic tenets of human decency, and the management at the Memphis location showed they have none.
Its been over ten years since I've ridden a Greyhound (or any other long-haul bus for that matter), and after reading this, I am unlikely to ride another Greyhound again. Instead I'll stick to air transport where lively competition means that even the worst airlines understand that they have to at least pretend to care about their customers.
If you're reading this and thinking about taking a Greyhound somewhere, don't.
While there may not be much competition for Greyhound for long-haul ground travel, there is at least some. And there is always air transport for those able to use it.
I'll be interested to hear if Greyhound corporate does anything to fix the problems they obviously have. A good start would be firing most or all of the staff at their Memphis location (especially the management and security guard in question) and refunding the tickets of each of the passengers who were stuck there.